Agreement
Welcome to Xclusive Diamonds, a trading name of Gemex Trading Ltd., a registered company with the company number 15406521, located at Manchester Business Park, Aviator Way, Manchester, M22 5TG. These terms and conditions apply to your use of our website and your purchase of any of our products. By using our website and purchasing our products, you agree to these terms and conditions. If you do not agree with any of these terms, please do not use our website or purchase our products.
Use of Website
Our Products: All our products are manufactured based on the order received by the customer. We ensure that our products meet the highest quality standards, and all our diamonds are ethically sourced.
Order Placement: You can place an order on our website by adding the desired product to your shopping cart, proceeding to checkout, and making a payment.
Payment: We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. All prices are in [currency], and we reserve the right to change them without prior notice.
Intellectual Property Rights
Liability
Privacy
Governing Law
Delivery and Collection
Shipping: We offer free shipping on all orders, and the estimated delivery time is 3-4 weeks. However, please note that shipping times may vary depending on your location.
Collection: We offer the option for customers to collect their purchases at our physical store. You will be notified when your order is ready for collection.
Pricing and Payment
Pricing: Our prices are competitive and based on the quality of our products. We reserve the right to change the prices of our products without prior notice.
Price Match Offer: We offer a price match offer where we match the price of our competitors for similar products. The price match offer is subject to certain terms and conditions, which can be found on our website.
Returns and Refunds
Returns: All items are customised and manufactured upon order placement, and therefore, cannot be returned once received, unless they arrive damaged. All items must be returned with security seals intact and in their original condition. Please note that the customer is responsible for the shipping costs of the returned item.
Used Items: We do not accept returns or refunds for used items. Please inspect your purchase upon receipt and contact our customer service team immediately if there are any issues.
Refunds: We will process your refund within 14 days of receiving the returned item. We will issue the refund to the original payment method.
Amendments
By using our website and purchasing our products, you agree to these terms and conditions. If you do not agree with any of these terms, please do not use our website or purchase our products. If you have any questions or concerns, please contact our customer service team via email at info@xclusivediamonds.com or call us at 0161 706 2006. We will do our best to resolve any issues and ensure your satisfaction.
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